I've been meaning to switch from DSL to cable internet for a while. My DSL service is too expensive for what it gives me, and my former local ISP has been sold to some larger entity, which is never a good thing. So the things that bound me to my existing service no longer apply.
And after ignoring AT&T's entreaties for some time about their services, I finally realized that they weren't, in fact, trying to sign me up for video over phone lines, but actually trying to get me to switch to their fiber-optic system, called U-Verse. Lame name, but whatever. The service and price points are pretty appealing, so I start to look into it.
I go online to sign up, it looks good. Until I get to the page where it says, "Sorry!" Because they see that my existing phone line is shared with my DSL service. Well, yeah. That's why I want to change. Duh. But they can't take the order online.
So I call them, figuring they can just override that. Oh boy, was I wrong. They run into exactly the same issue. They can't order the switchover because I have "shared service" on my existing phone line. It's not that there's any technical reason they can't switch me over, just that the order system won't let them enter the order, either.
So my option is to cancel my existing DSL service, and then order U-Verse as a replacement. Meaning I'll be without Internet access for a while. Yeah, great solution guys. Or I can just go with the cable company option, which costs more and gives me less service. And sends me to their competition.
Brain-dead. I can't be the only one in this situation, but they have no solution for me.